Answered By: Library Staff
Last Updated: Dec 09, 2014     Views: 155

You most likely get an error message that looks like this:

According to the EBSCO technical support representative, this problem has been reported by some users and seems to be associated with recent updates to Microsoft’s Internet Explorer browser, particularly relating to the browsing history features and off-campus proxy access.  The EBSCO team is currently working to eliminate the problem.

 Meanwhile, here are three workarounds that should get you the access you need.

1.       Use another browser, such as Mozilla Firefox.

2.      Clear the browsing history and cookies from Internet Explorer on your computer .

3.      Access the databases while you are on campus (when you will not be using your individual login).

  If you continue to experience problems accessing these (or any of our other databases), please contact the Electronic Resources Librarian, Jessica Spooner, (by email or at 315-386-7054) for further assistance.

Related Topics

    Contact Us

    Southworth Library Learning Commons
    34 Cornell Drive
    Canton, NY 13617
    Main Phone: (315) 386-7228
    Help Desk: (315) 386-7448
    Fax: (315) 386-7931
    Text: (315) 254-2770